Questions & Answers or FAQs from the forum This page is composed of some of the more common frequently asked questions
taken directly from the forum. As I dig farther into the forum archives and figure out how
to make sense of it all, I'll make it a point to group similar questions and bookmark the
sections.
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List Payments Password
Is there a way to change the payment password (not the admin password, but
the separate one to download payment information)? ===============================================
Yes, send me the username, old secure password and new one.
That's all I need.
Mal
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Where is my payment info?
I tried a test purchase through my cart with my credit card. but I can't
seem to find the details of my transaction, i.e. credit card # so that I can process it
...Just like I would with a real customer.. where do I find this information? =================================================
Log in to admin and on the left click on payment. You'll have to
establish a new password to access payments. When it asks for a password, enter what you
want to use and write it down somewhere. It can't be changed from that point on unless you
have Mal do it..
Ron
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I forgot my Payments Password
HELLLLP MEEEEE!!! ===============================================
Email Mal directly (don't go
thru the forum), with the userid and new desired password (write it down this time or etch
it backwards on your forehead).
Ron
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I broke my cart
I did a stupid thing: I put WAY more than 250 characters in the
"header text" box under the edit header/logo admin field (I inserted a string of
links, figuring that I could see what would show up & edit it down from there).
Now, apparently due to all of this text, I cannot delete it -- this extra text is messing
up the admin page itself & preventing the "update" button from showing up on
the page.
=================================================== If you
break a cart and the admin page too, so you can't fix it, then just email me with the
username and I will clear the text directly from the database.
BTW It doesn't do harm to anything! It's just a bit annoying, isn't it?
Mal
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Secpay
I logged into the admin system today and noticed that I had had an order
waiting since the 5th of December. Everything on the order looked ok, but when I checked
on SECpay no record of the order existed. I hadn't received any emails telling me I had an
order, so I tried completing an order, and hey, presto, everything was fine, emails to say
there was an order and SecPay having a transaction record.
================================================ I
currently have the cart set to save all orders when it's Secpay, including errors. It's a
safety net but no email would be sent. Secpay may show it in their reports if you selected
"Show errors" and entered the Shopper ID in there Trans ID field. You might not
find it though if the reason it failed was because the card didn't pass the local
validation. It should be fairly obvious if you look at the order via the Batch download
what is up with it as it probably doesn't have an auth code.
Mal
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Secpay
My customer has chosen Secpay and set up an account through them.
I have set up Mal's to use Secpay, (entering 'Test' as the Merchant ID so I can test it
before it goes live).
Now what? If I try to make an order it goes through all the normal Mal's screens,
including the one to take credit cards, but once the card details are entered it comes up
with:
"It was not possible to complete this transaction.
Perhaps you made a mistake entering your card number. Use your the back button in your
browser and try again."
It didn't appear to leave Mal's at all, so is this message from Secpay or is it the
standard message that appears when you use a Secpay test account?
I don't want to try it out with the correct Merchant ID because then my card would be
debited and my customer would have to pay Secpay commission!
Does anyone else have a Secpay account and can tell me what the screens should look like
whilst entering the credit card details - I read somewhere that Secpay is seamless with
Mal's - does this mean that you don't appear to leave Mal's when entering the credit card
details? =====================================================
That sounds like the card verification the cart runs before it sends it to Secpay. Try the
card number: 4111 1111 1111 1111. Or try their other test account which is
"Secpay".
It's seamless in the sense that it looks virtually the same as the standard card option
with which you will be familiar. The difference is only that the Thank you page is a bit
slower and might be a "no thank you" page.
If you use the card above on a live account it will be declined, which is a useful test.
Eventually you should try it with the live account and a real card to make sure it works.
You can give yourself a refund at Secpay.
Mal
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Secpay
I'm setting up a new site to use Secpay. I have never used a payment gateway before and
wonder if there is a way to test it out without the payments being actually authorized.
Secpay's FAQ say that there is a test parameter, but how can that be passed down from
Mal's?
I talked to a man at Secpay and he said he thought Mal's had a test setting, but I can't
find it. Is there one? ==============================================
I used to have the test setting as an option but it caused too
many problems. If you want to see it in action then use one of their test accounts as the
Merchant ID; either Secpay or Test.
Mal
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Paypal Notification
Why don't I receive an email from the cart when someone orders through
Paypal? ===========================================
When you use Paypal for payment, the only order notification you
will receive will be from Paypal. The reason for this is that Paypal does not notify the
cart that the transaction has taken place and has been completed, so the cart does not
know it should send an email. All of the order info will be on the secure server in admin.
So, if you see an order in admin, and don't receive an email notification from Paypal, The
transaction wasn't completed either because the card was declined or the customer
abandoned or didn't complete the order.
Ron
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Email notification
I'm not getting my order notifications by email =================================================
You will not receive an email notification with payment systems where the final Thank you
page is not hosted on Mals servers. They include; i-Check, Paypal, Linkpoint and many
Custom Gateway set-ups. Mals cart can't send an email notification of an order if
the payment service does not communicate with his cart.
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Order notification
I have the cart all set up.
Everything is working.. it notifies me of orders when paid by Paypal (by Paypal)...
but, it does not notify me of any orders, when they select to pay by check!
How can I make sure that I am being notified of ALL my orders??
Thank you!!! ===============================================
Most complaints of not receiving notifications are when it's a
payment method when it's not sent anyway. Like Paypal for example:
My mail server gives up on 2.36% of the emails it tries to send. I think the vast majority
of those will be customer receipts where people have made up email addresses like
ffff@fff.com which is pretty common. I've no idea how many of the other 97.54% that leave
make it to their POP boxes, I would expect it to be over 99%. That still leaves 1% in
total, say, or 1 in 100 messages lost. In practice some people have very reliable email
and others don't.
Anyway, don't shoot the messenger, sending an email is easy! Running all the servers
required to receive email and then store them for you temporarily is much more difficult.
That all mail servers run mail queues, is just a way of trying to make the protocol a bit
more reliable.
Mal
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General problems
My client cart works fine for 1-3 items. When the fourth item is selected
the first three are removed from the cart. the dollar total only reflects item 4. Anyone
have a clue about this? ===============================================
Check your links and look for a space before or after the userid.
For example;
....?userid=1234567 &product=....
in some of your links.
Mal
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| Payment problems When I set up a payment password, the site confirms it on a page with no
links out. So I just closed the browser. When I tested posting to the account it went
fine. I received an email confirmation and the order was in the account area. However,
when I tried to get to the payments area I got a message saying that a separate password
was required to enter this area and that there was "None Available". I am not
given the opportunity to create a new password or to enter the old one.
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"None Available" means there isn't a credit card or
check order available for you to download. I think you will find that your order is for
another payment method that you have set-up.
Mal
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| We have started receiving multiple confirmation emails for the same order
ID. Is anyone else experiencing the same problem ? ===========================================
The cart doesn't try to stop double clicking, it's quite a tricky thing to do in fact.
So if, say, someone is having a problem with their internet connection they may hit the
submit button more than once. On each occasion the order will be updated and a
notification sent to you.
Mal
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| I'm experiencing the order adding a new order to the shopping cart every
time I hit the "reload" button on the website. So I'm very curious why this
duplication action is occurring ===========================================
If you an add an item to the cart and then hit reload it will be added again. The request
made by the browser is exactly. The cart has no way of knowing it wasn't really what you
meant to do.
Mal
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I had to upload my site to a new host and make all of the
necessary changes in the Admin area. Is there a delay when I change my logo and return
link address in admin. I'm pretty sure that I changed everything in the site correctly,
but my buttons are still looking for the old host.
My question: Is there a delay time in making admin changes? I don't recall
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Cart set-ups are cached on ww3. Or rather an existing cart, your own cart for example,
isn't updated with the new settings. There is a link at the bottom of the main set-up page
in Admin to clear your own cart so you can see your changes.
Mal
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| What I need to know is how do I get pages to update automatically. I
noticed that when I made some changes to my site such as some descriptions and prices and
uploaded the changed pages, when I went to the site my browser still showed the old prices
etc and even if I added an item to cart it still had the old price until I refreshed the
page. I assume that it has something to do with cookies being stored on my pc. If this is
the case, then I also assume that someone who has been to my site and goes back will also
see the "OLD" prices etc unless they refresh. Is there a way or script that will
automatically refresh cookies on page enter. ===========================================
Try putting the following in the HEAD section of your html document:
<META http-equiv="pragma" content="no-cache">
This will stop people who are bringing up your page from seeing the cached content.
Hoss
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